The Austin HealthMate HM400 is the bestselling model in the HealthMate range and also the flagship model. It is a versatile machine which can be used in many locations including homes, offices, shops and other business premises. It is designed to deal with common, everyday air quality problems that often trigger asthma and also allergy symptoms. It is worth noting that the HealthMate series consists of a number of high quality air purifiers aimed at customers with different needs, we will cover each model and the differences between them on this site so you are able to decide which of these air cleaners will suit you best.
Who is the Austin HealthMate Aimed at?
The HM400 is the most widely purchased model in its range because it is designed to be a general purifier for everyday use. This means that unless your air quality problem is very specific, the standard Austin Air HealthMate will probably be a sensible purchase.
Here are some examples of what you can expect the HM400 to remove from your air supply:
- Dust and Pollen
- Chemicals and Gases
- Pet Allergens
- Cigar and Cigarette Smoke
- Odors
- Airborne Bacteria
These are basically the most common everyday triggers of asthma and allergy symptoms, removing them from your air can make a huge difference to your health and overall quality of life.
Austin HealthMate Construction
You will find that the HM400 is very well built. The body itself is constructed using steel which has been welded together at the joints. Caster wheels are fitted to bottom of the unit so it is easy to wheel it into another room if it needs to be moved. The unit itself measures 23 x 14.5 x 14.5 inches and weighs 45 pounds. Overall it is a solid, stable machine but not too cumbersome to moved around your home or office.
How the Filter Works
Like most Austin Air Cleaners, the HealthMate model contains a filter which is comprised of four separate stages. These each have a slightly different role to play in the air filtration process, here are some details about what each of the stages are designed to do:
Stage 1 – This part of the filter is referred to as a pre-filter. Its purpose is to clean large air particles and remove them before the air is allowed to progress inwards towards the later filter stages. Dust and some pet allergens are likely to be caught up in this stage of the filter and the particles will often be visible to the naked eye.
Stage 2 – Similar to the first stage, stage 2 is basically another pre-filter. It will catch some of the larger particles which made their way through stage 1, along with some slightly smaller ones. Pollen, dust and mold spores would be the kind of thing you would expect to see in stage 2 of the Austin HealthMate filter.
Stage 3 – This stage contains the essential Carbon and Zeolite combination that Austin Air are famous for using. In total there is an impressive 15 pounds of Carbon inside this filter. The main role of stage 3 is odor absorption.
Stage 4 – Finally air reaches the filter’s fourth and final stage where it is cleaned by a total of 60 square feet of medical specification HEPA filter material. This is a key part of the filter as it is designed to remove harmful bacteria and viruses from your air supply, this is a key benefit of the Austin HealthMate air cleaner.
What About the Warranty Package?
The warranty for the Austin Air HealthMate is definitely worth noting as it is definitely one of the best available in the industry. The warranty itself will come direct from Austin Air, so you don’t need to worry about tracking down the dealer who you purchased your HealthMate purifier from.
Here is what is included in the standard warranty with every purchase:
1. Five year parts and labor coverage. This basically means that if there is some kind of malfunction with your machine or something just goes wrong, you will be covered for all parts and labor for five years. Simple return your air cleaner to Austin Air Systems and they will return it to you after repair. If for any reason it cannot be fixed, you will be issued with a new machine as long as you are within the warranty period. You should contact the customer services department before returning your Austin HealthMate purifier, you will need to get a return authorization number in order to send it back, this is a very simply process though.
2. Five year Pro-Rated filter cover. The filter, like the machine itself, is designed to last for at least five years. Therefore if under normal residential use it does not last for this long you can get a discount on the replacement you purchase. Again, this discount is offered directly by Austin Air. The level of discount you get will basically depend on the age of your filter.
3. 30 day money back guarantee. Along with the attractive warranty package, Austin HealthMate machines come with a standard 30 day returns policy. You do not need to have a specific reason for returning your HM-400. If you are not happy for any reason whatsoever then feel free to send it back within 30 days of receiving it. Again, make sure you notify Austin Air before sending back your machine so they can sort out the paperwork and authorize the return.
With the combination of the two separate warranties and the money back guarantee, it is quite clear that Austin Air are very confident in the ability of the HealthMate air purifier to perform and deliver customer satisfaction.
